How to Order

Step One - Add a Product

To place an order, first click on the "add to trolley" button (1) for the product you wish to purchase.

You will then be directed to a confirmation page on which you can either confirm or cancel the addition of the product to your order. You can also change the product quantity in the quantity box (2) and continue with the checkout process by clicking where prompted (3).

Step Two - Product Added

If you chose to click on "confirm", your product will now be added to the cart and you will be automatically directed back to the page from which you came (in some cases this will be a different page). A notification (4) of what is in your cart (number of items and total value) will be displayed.

At this point, you can either continue shopping for other products by repeating the steps above, amend your order by clicking on the "view basket" links or you can skip straight to checkout. The view basket & checkout links can be found in the top right corner of virtually every page (5 & 6).

Step Three - View Basket/Amend Order

To amend your order, click on one of the "view basket" links (5 & 6). Your basket will show a description of any added products, an option to change the quantities (7) of such products, their unit price and total cost, and a checkbox option to remove (8) the product from the order. Please note that you can also remove products from your basket by entering "0" in the Quantity (7) box. Whatever action you choose to update the cart, you will need to click on the "update" button (9) just beneath the main table - this will apply any changes you make to your order.

You will also find some other options alongside the "update" button. They are "save", "retrieve", "continue" (10) and "checkout" (11). The "save" option will store your order for future use and can be recovered later by clicking on "retrieve". If at this stage you wanted to shop for more products, you can click on "continue" (10) or indeed any of the main site links. You can also go straight to checkout by clicking on its namesake button (11).

Step Four - Checkout (Step 1)

At this point you are required to enter details about the shipping destination. If you wish to enter separate delivery & invoice addresses, you must tick the box (12) where prompted.

Step Five - Checkout (Step 2)

You must enter your personal details here in order to proceed with the order. Please note that to purchase from our website you must read and accept our terms and conditions of sale (13), which can be found further down the page below your personal details.

Step Five - Checkout (Step 3)

Step 3 of the checkout process is largely optional, asking you how you found our website, your reason for buying and ways in which we can improve our service to you. Please feel free to send us your comments as we value all customer feedback.

If you opted to choose separate delivery & invoice addresses in Step 1 of the checkout process, you will be asked to specifiy the delivery address here. You will also be allowed to save a number of delivery addresses in your online address book.

Step Six - Checkout (Step 4)

Step 4 of the checkout process notifies you that you are ready to enter your credit or debit card details via Netbanx, our secure payment service provider. To do this click on the "Submit Payment" button (14).

Step Seven - Complete Payment

Using Netbanx is straightforward - simply add your credit or debit card details to the necessary boxes and then click on "Transmit". You will then be directed to a printable receipt page where you can also navigate back to our website. An e-mail confirmation of your order will be sent to you.